Citizen Request Automation
Response time days → minutes
Key Results
!The Challenge
A large municipal government was overwhelmed by citizen service requests, with response times averaging 5-7 days and staff spending 60% of their time on routine inquiries. Citizens were frustrated with delays, and staff morale was declining due to repetitive work.
The Solution
We implemented an intelligent triage and response system that automatically classifies incoming requests, generates appropriate responses using approved templates, and escalates complex cases to human staff. The system includes multi-language support and maintains full audit trails.
The Results
Within 4 weeks of deployment, response times dropped from days to minutes for 70% of inquiries. Staff now focus on complex cases requiring human judgment, while citizen satisfaction scores increased significantly.
Governance & Controls
Every implementation includes comprehensive governance controls to ensure compliance, auditability, and human oversight.
Ready for Similar Results?
Every successful implementation starts with understanding your specific challenges and requirements. Let's explore what's possible for your organization.